Instructions:
1.This system is only used by customers to query the service information of their own equipment and may not be used for other purposes. Currently, warranty information queries are supported for the following product series: Micro-inverter, DTU, Micro-Storage, Meter, Combiner Box, Rapid Shutdown Device.
2.If you have any questions about the query results or if you are unable to find any warranty information, please contact our support team: service@hoymiles.com. When sending an email, please attach the device purchase document and device information such as SN.
3.If the warranty period of the equipment you purchased is about to end or you need value-added services, we offer two ways to faciliate the warranty extension service:
A.Please contact the seller or local distributor from whom you purchased the hoymiles products to initiate the warranty extension process. Hoymiles will work with the distributor to facilitate the extension.
B.Self-service of Purchasing Warranty Extension For Your Device: Purchase of Warranty Extension
| SN | Model | Service Start Date | Service End Date | Period | Download Certificate(s) |
|---|---|---|---|---|---|
| {{item.pid}} | {{item.productModel}} | {{item.wtyStartDateString}} | {{item.wtyEndDateString}} | {{item.period}} |
Sorry, we couldn't find any warranty information for the device with serial number '{{errorPidList}}'
We recommend:
Checking if the SN is correct.
If the SN is correct, please contact service@hoymiles.com